Role description
Job Description
Role : L1 support
Location : Navi Mumbai
Who are we looking for?
A L1 support to manage a critical project for one of our biggest client in banking domain.The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications .
Technical Skills:
First level SPOC for application related queries and issues from end users.
Solving service desk tickets.
Analysing end user's queries over telephonic conversation to understand issue more clearly
Replying Mails receved from end users/ circle admins.
Sending daily IT risk management report to client.
Generating various reports (daily, weekly, fort-nightly, Monthly, Quarterly and AnnualLy) from the system using SQL queries, validate and share.
After analysing issue in service desk or mail, if needed corrections have to be done in database through proper channel.
Making service desk monthly report and daily report.
If issue is not understanding then it must be discussed with L2 and L3 team for quick resolution.
Updation and maintenance of User Manual and Standard Operating Procedure documents with continuous modifications in various programs of the application.
Good verbal and written communication skills in English and Hindi.
Good hands on experience in Oracle Database and writing SQL Queries.
Prior Customer Help desk experience is strongly desired.
Knowledge in MS office.
Knowledge in core java/ADF is added advantage.
Knowledge in PL/SQL is added advantage).
Process Skills:
Capable of analyzing requirements
Develop and peer review of LLD (Initiate/ participate in peer reviews)
Participate in discussion with business stake holders
6 days working for SBI project.
Only male candidates are required
Behavioral Skills :
Resolve technical issues of projects and Explore alternate designs
Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
Train and coach members of project groups to ensure effective knowledge management activity.
Certification: Good to have
Skills
PRIMARY COMPETENCY : Data Engineering PRIMARY SKILL : Oracle PL/SQL Development PRIMARY SKILL PERCENTAGE : 100 Apply Link - https://mphasis.ripplehire.com/candidate/?ref=LINKEDINCAMPAIGNNEW&source=LINKEDINCAMPAIGNNEW&token=B4UkLILwjQRHGDZ8Zziq#detail/job/531278
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